GPSCOTECH LLC - Device Refund, Return & Replacement Policy

(Devices supplied by GPSCOTECH LLC)

Devices: GPSCOTECH LLC

Tracking Platform & Mobile App: GPS Our World

Overview

GPS tracking devices are supplied by GPSCOTECH LLC(GPSCOTECH) and operate on the GPS Our World platform. This policy applies only to physical devices and accessories. Subscription services are governed by a separate policy.

30-Day Returns – Unused & Inactive Devices

If you decide to return your GPS tracking device or accessory within 30 days of delivery, and it has not been activated or used, you are eligible for a full refund (excluding shipping and handling charges).

Requirements

  • Product must be unused and in original packaging
  • All original components and accessories must be included
  • Original receipt or proof of purchase is required

Restocking Fee

If packaging is incomplete or components are missing, a restocking fee of up to 16% may be deducted to cover replacement and repackaging costs.

Activated Devices

If a device has already been activated and is returned for reasons other than a verified product defect, the following apply:

  • Device refunds may be reviewed on a case-by-case basis
  • Subscription and cellular service fees are non-refundable, as they are prepaid and non-recoverable

Defective or Damaged Devices

If you believe you have received a defective or damaged device, please contact GPSCOTECH Support immediately.

Eligibility for Replacement or Refund

  • You must notify us in writing within 72 hours of the delivery date
  • The product must be returned in its original packaging, including all accessories and hardware received
  • Any hardware you wish to keep must first be approved by a GPSCOTECH representative

Once received and inspected, verified defective units will be replaced at no cost. Approved refunds will be issued to the original payment method within 14 business days.

How to Return a Device

  1. Contact GPSCOTECH Support to request a return label
  2. Repack the device securely in the original packaging
  3. Include a note with:
    • Name
    • Email
    • Order number
    • IMEI / SN / ID number
  4. Attach the note outside the box (do not write directly on the box)
  5. Ship the package to the return address provided

Processing Time:

Please allow up to 14 business days for return completion and refund processing.

Important Notes

  • Returns without an IMEI/SN/ID will not be accepted
  • Damaged or misused products are not eligible for refund or replacement
  • All devices are quality-tested prior to shipment

Authorized Sellers

Returns or exchanges are accepted only for devices purchased through:

  • Official GPSCOTECH website
  • Authorized Amazon storefront

Purchases from unauthorized sellers are not eligible.

GPSCOTECH LLC reserves the right to update or revise this device policy at any time without prior notice.

GPS Canada Track Inc. - Subscription Refund & Cancellation Policy

(Services provided by GPS Canada Track Inc.)

Subscriptions: GPS Canada Track Inc.

Tracking Platform & Mobile App: GPS Our World

Overview

This policy applies to subscription services only, including cellular connectivity and platform access provided through GPS Our World.

Subscription Refund Policy

GPS Canada Track Inc.(GCT or GPS Canada Track) prepays cellular service providers at the start of each billing cycle to ensure uninterrupted GPS tracking. As a result:

  • Subscription fees are non-refundable, regardless of usage status

Eligibility Criteria (Limited Exceptions)

Refund consideration may apply only if all of the following conditions are met:

  • Payment was made within six (6) months of the refund request
  • Subscription services have not been used
  • Long-term plans may qualify for a prorated refund if cancelled before the end date

Discretionary Refunds

Refunds outside standard policy terms may be approved solely at the discretion of GPS Canada Track Inc., based on individual circumstances.

How to Request a Subscription Refund

  1. Email info@gpscotech.com
  2. Include:
    • Account details
    • Subscription plan
    • Reason for refund request
    • Any supporting documentation

Approved refunds are processed within 3–5 business days.

Refund Method

  • Refunds are issued only to the original payment method

Non-Refundable Charges

  • Shipping & handling fees
  • Taxes charged at purchase

Policy Acceptance

By using GPSCOTECH LLC devices and subscribing to services provided through GPS Canada Track Inc. on our GPS Our World platform, you acknowledge and agree to the terms outlined in this Subscription Refund & Cancellation Policy.

GPS Canada Track Inc. reserves the right to update or revise this subscription policy at any time without prior notice.

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